Privacy Policy
This Privacy Policy explains how Besto Sushi Ontario (we, us, Besto Sushi) collects, uses, discloses, and protects personal information when you interact with our website, book reservations, place catering orders, or otherwise communicate with us. We are committed to handling personal data responsibly and in accordance with applicable privacy laws in Canada. This policy describes the categories of information we collect, purposes for processing, legal bases where applicable, retention practices, safeguards, cookies and tracking technologies, third-party services, and the rights available to you. By using our site or submitting personal information, you acknowledge that you have read and understood this policy. If you have questions about our practices, contact our privacy team using the details provided below. We reserve the right to update this policy when necessary; material changes will be posted on this page with a revised effective date.
1. Information we collect
We collect information you provide directly and information automatically collected when you use our website or services. Information you provide directly includes: name, phone number, email address, reservation details, event specifications, billing and delivery addresses, payment information (processed by our payment processors), and any messages you include when contacting us. For catering and event requests we may collect dietary restrictions and guest counts to plan menus. When you interact with the website we may automatically collect device and usage information such as IP address, browser type, operating system, pages viewed, referral data, and timestamps. When you consent to analytics or marketing cookies, we collect aggregated behavioral data to improve the site. We also use cookies and similar technologies to provide basic site functions, remember preferences, and support analytics. We do not knowingly collect personal information from children under 13, and if we become aware of such collection we will take steps to delete it.
2. How we use collected information
We use personal information to operate and improve our services, process reservations and orders, prepare catering proposals, respond to inquiries, provide customer support, and send important service-related messages (for example reservation confirmations and changes). We also use information to personalize your experience, analyze usage to improve our website and menus, and to prevent, detect, and respond to fraud or abuse. Where legally permitted and with your consent when required, we may use contact information to send promotional materials, offers, or newsletters. Marketing communications always offer an easy opt-out mechanism. When you contract our catering or events services, we use the necessary information to fulfill the contract and meet safety and dietary requirements. Aggregated and anonymized data may be used for internal reporting and trend analysis without identifying individuals.
3. Cookies, tracking, and analytics
We use cookies and similar tracking technologies to enable core site functions, remember preferences, and support analytics. Essential cookies are required for site navigation and basic features; these do not require consent. Non-essential cookies include analytics and performance cookies that help us understand site usage and improve content and performance. When you first visit the site, a cookie consent control is presented and you can accept or reject non-essential cookies. If you accept, analytics providers may set cookies or collect usage data; if you reject, these trackers are disabled. Examples of analytics processes include measuring page load times, identifying broken links, and compiling summaries of visitor behavior. We also use necessary cookies to maintain session state for online ordering or reservation flows. For details about third-party analytics providers and how they process data, contact us at the address below or review the provider's privacy disclosures where available.
4. Sharing, service providers, and third parties
We share personal information with third parties when necessary to provide services you request, such as payment processors, reservation platforms, delivery partners, and email or messaging providers that assist with confirmations and notifications. These service providers are engaged under contractual terms that require them to protect information and use it only as instructed by Besto Sushi. We may share information to comply with legal obligations, respond to lawful requests by public authorities, or to protect our rights and safety, or the rights, safety, or property of others. Aggregated or anonymized data that cannot reasonably identify a person may be shared for analytics and business insights. We do not sell personal data. When transfer of personal information to recipients outside Canada occurs, we apply safeguards such as contractual protections or ensuring the recipient is subject to an adequate data protection regime. For specific details about service providers we use, please contact our privacy team using the details below.
5. Data retention and security
We retain personal information only as long as necessary for the purposes described in this policy, including for legal, tax, or accounting obligations. Retention periods vary by purpose: reservation records are kept for a reasonable period to support customer service and financial reconciliation; contact requests and event proposals are retained while the inquiry is active and for a period after to satisfy recordkeeping needs. We employ administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, alteration, or destruction. These measures include secure servers, encryption during transmission where feasible, access controls, and policies limiting internal access to information on a need-to-know basis. While we strive to protect information, no transmission or storage system is completely secure. If we become aware of a security incident involving personal data that presents a real risk of significant harm, we will follow applicable legal requirements for notification to affected individuals and authorities as required by law.
6. Your rights and choices
Subject to applicable law, you have a variety of rights regarding your personal information: the right to access the personal information we hold about you, to request correction of inaccurate information, to request deletion of information where retention is no longer required, and to object to or restrict certain processing. You may also withdraw consent at any time where processing is based on consent. To exercise these rights, submit a request using the contact details below; we will verify your identity before responding and will respond within applicable legal timeframes. For marketing communications, you can unsubscribe using the link in the communication or by contacting us. If you are not satisfied with our response, you may lodge a complaint with the applicable privacy regulator in your jurisdiction.
7. Contact, updates, and effective date
Questions, requests, or concerns regarding this Privacy Policy or our handling of personal information may be directed to: Besto Sushi, Attn: Privacy Team, 350 King St W #100, Toronto, ON M5V 1J5, Canada; phone: +1 416-555-0123; email: [email protected]. We may update this Privacy Policy to reflect changes in our practices, legal requirements, or service offerings. When we make material changes we will post the updated policy on this page with a revised effective date. Please review this page periodically to stay informed of our privacy practices. This policy is effective as of the date posted at the top of this document.